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[JOB] User Support Engineer - Evolution Latvia


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Evolution Latvia - Business Operations departaments meklē darba kolēģi. Uzsvars ir uz personību, kas ir mācīties gribošs un orientēts uz palīdzēšanu klientam (gala lietotājam). Nav jāparzin visas apakšminētās tehnoloģijas.

No sevis varu pateikt ka darbs kaulus nelauž un alga ir augstāka kā viduvējā šāda tipa profesijai.

Bonusi: Apmaksāti telefona sakari, telefons (Samsung S7 vai līdzvērtīgs), darba klēpjdators (i7), pilnā sociālā pakete.

Lai tiktu garantēti līdz pārrunām, sūtiet man ziņu ar savu CV

Darba apraksts no rekrutēšanas lapas:

User Support Engineer

  • Riga, Latvia
  • Full-time

Company Description

Evolution Gaming is the world's leading provider of video-streamed Live Casino solutions, working with more top-tier brands than any other provider in this market. Founded in 2006, Evolution revolutionized the Live Casino platform, transforming it into a "must have" for gaming operators. Today, Evolution is composed of 3,800+ hardworking and forward-thinking employees based across 12 countries, committed to delivering a flawless Live Casino experience across multiple media and channels.

Job Description

  • First/Second line IT support for company internal users and contractors;
  • Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment;
  • Configuring, administering and updating Windows, MAC, Linux operating systems on user devices;
  • Managing user device environment using user device management tools (e.g. SCCM, AirWatch);
  • Creating and managing user accounts in Active Directory, Office 365 and other systems;
  • Physical network related tasks (patching, device installation, ports assignment);
  • Server and network equipment installation and cable patching in data centers and server rooms.
  • Server and network equipment maintenance;
  • Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning;
  • Working closely with the facility and security teams to resolve security issues;
  • Constant development and improvements of local IT infrastructure.
  • Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware;
  • Providing IT assets management according to internal procedures;
  • Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements;
  • Providing accurate service/system metrics data and reporting on service/system availability, capacity and security;
  • Timely incident resolution, escalation to third party suppliers and problem analysis and resolution;
  • Provisioning system updates and deployments according to respective internal procedures;
  • User request fulfilment according to established SLAs.

Qualifications

  • IT-related education or experience
  • Fluent English written and spoken
  • Power user of MS Office or other office software
  • Experience in deployment and support of Microsoft Windows, IOS, Linux operating systems, and business software
  • Experience in computer, laptop, printer, mobile device configuration and support
  • Knowledge of network service management and support (e.g. Active Directory, DNS, VPN solutions, WiFi  etc.)
  • Experience with Windows Server Environment 2008/2016 configuration
  • Experience with SCCM or other workstation infrastructure management platform - architecture, hierarchy configuration, OSD, patching, application packaging etc.
  • At least 3 years of experience in IT Support role
  • Good communication and presentation skills
  • Ability to create structured documentation
  • Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions
  • Team management experience preferred
We offer: 
  • Challenging work with latest technologies in a dynamic international team;
  • Professional and personal development;
  • A competitive, experience-based remuneration package;
  • Creative and friendly environment;
  • Health Care & Insurance;
  • Gym Membership.
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drunk_lizard

palasot darba pienaakumus, tas nav cilveeks-orkjestris, tas ir cilveeks-filharmonija...

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ieleja

(dažu atgriezuši moderatoros/administratoros ar spēju atslēgt tēmas?)

 

tādam lielam kantorim liktos, ka vajadzētu pieprasīt šaurākus speciālistus, nevis universālos kareivjus

 

 

 

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Tieši ši vakanace ir starp tam retajām, kur ir nepieciešams universālais kareivis, nevis šaura loka speciālists. Kā jau L1 lietotāju atbalsta speciālistam

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